AI support that resolves tickets before your team opens them
HelpKit brings WhatsApp, email, live chat, tickets, knowledge base, automations, analytics, and AI auto-resolution into one platform.
WhatsApp, email, live chat, Instagram, and website widget.
Published support articles the AI can learn from today.
Structured topics for setup, billing, automation, API, and more.
Start free, then move to Starter, Pro, Business, or Enterprise.
Support breaks when every channel becomes another inbox
Growing businesses usually do not fail because the team does not care. They fail because billing, refund, shipping, setup, and follow-up questions pile up in separate tools with no shared logic.
Customers wait hours because replies depend on whoever sees the message first.
Teams repeat the same refund, billing, and setup answers every day.
WhatsApp, email, and chat live in separate tools with no shared context.
Urgent tickets get buried because everything looks equally manual.
One workspace for AI, agents, and customers
HelpKit is built around a calmer model: AI handles the repetitive work, humans stay in control of the exceptions, and every customer message lands in the same command center.
- Slow replies across disconnected tools
- Manual routing on every new ticket
- No consistent first-response experience
- Repeating the same answer across channels
- AI resolves common questions directly from your knowledge base
- Humans take over complex cases with context already attached
- Every channel runs through one inbox and one support rhythm
- Automation rules keep SLAs, routing, and alerts on track
Connect your support stack, train the AI, and let it resolve or route
AI should not just deflect customers to articles. It should understand the question, answer clearly, and escalate when confidence is low.
Connect your site
Add the widget, import articles, or connect your help center.
Train the AI
HelpKit reads your content, FAQs, and support rules.
Resolve or route
Confident answers get sent instantly. Edge cases go to humans with context.
Built like a serious support platform, not a chatbot add-on
Every major workflow — AI resolution, human inbox, knowledge base, routing, SLAs, analytics, and the website widget — fits into one system with consistent controls.
AI Auto-Resolution
Read the conversation, match the right source, answer directly, and close simple tickets without sending customers into article mazes.
Invoice mismatch → matched billing article → answer sent → ticket closed.
Omnichannel Inbox
Run WhatsApp, email, live chat, Instagram, and widget conversations from one place with full customer history.
WhatsApp Support
Treat WhatsApp like a real support channel with routing, AI drafts, shared context, and cleaner handoffs for growing teams.
Customer asked for delivery status and return policy in the same thread.
Email Ticketing
Turn incoming support mail into structured tickets with ownership, categories, and conversation history already attached.
Live Chat Widget
Launch a branded support widget with AI responses, quick actions, and a cleaner path from website question to ticket or resolution.
Knowledge Base
Turn your best support answers into searchable content the AI and your agents can both use.
Go to Settings → Integrations → WhatsApp. You’ll need a WhatsApp Business API account, then add the number and verify the webhook.
Automation Rules
Create support logic for urgent tickets, refund keywords, escalation routes, and alert workflows without engineering overhead.
SLA & Routing
Keep response promises visible with assignment rules, urgency flags, and human handoff policies that make sense for growing teams.
Analytics & ROI
Measure avoided tickets, response time improvements, and support cost savings so the business case stays clear.
Team Collaboration
Keep agents, leads, billing, and ops aligned with shared context, internal notes, visible SLA state, and cleaner escalations.
Customer is asking for refund plus tax invoice correction. Billing owner and support lead are already looped in.
HelpKit does not just suggest help articles
It reads the conversation, finds the right answer, replies, and closes simple tickets — while handing complex issues to a human with context.
- Confidence thresholds can be tuned before AI closes tickets on its own.
- Low-confidence or policy-sensitive requests route to humans automatically.
- Agents see the article match, customer history, and AI summary before they jump in.
- Support leaders can compare AI-handled work against human queues and SLA pressure.
Built for businesses where WhatsApp matters
HelpKit treats WhatsApp as a real support channel, not an afterthought. Email, live chat, Instagram, and the website widget still flow into the same inbox with the same routing logic.
For Indian businesses, support often starts on WhatsApp and ends in email, chat, or billing follow-up. HelpKit keeps that journey visible across channels instead of splitting it across multiple tools.
- Shared customer context across channels
- One queue for AI and human routing
- Faster first response with less duplicate work
Route urgent work without building enterprise chaos
WHEN a new ticket arrives, IF it looks urgent or refund-related, THEN HelpKit can assign the right person, notify the team, and start the SLA timer immediately.
See how much repetitive support costs you
Use the ROI calculator to estimate monthly savings, ticket split, and which plan fits your support load before you commit.
Plans that stay readable and India-friendly
The homepage and pricing page use the same plan structure: Free, Starter, Pro, Business, and Enterprise. No stale urgency banners. No fake discounts.
For solo operators validating their support flow.
- 100 / month tickets
- 50 / month AI responses
- 50 articles knowledge base
- Not included automations
- Community / email support
For early teams moving beyond a single inbox.
- 500 / month tickets
- 200 / month AI responses
- 100 articles knowledge base
- Basic routing only automations
- Standard support support
For growing support teams that need AI and WhatsApp in the workflow.
- Unlimited tickets
- 500 / month + BYOK AI responses
- Unlimited articles knowledge base
- Basic automations automations
- Priority support support
For teams running multi-channel support with stronger governance and analytics.
- Unlimited tickets
- 2,000 / month + BYOK AI responses
- Unlimited articles knowledge base
- Advanced workflows automations
- Priority chat + escalation support support
For larger organizations that need dedicated controls and custom rollout support.
- Custom tickets
- Custom / unlimited AI responses
- Unlimited knowledge base
- Custom workflows automations
- Dedicated success + priority SLA support
Built for growing teams that want AI support without enterprise pricing
Legacy tools are powerful, but many growing businesses pay for complexity they do not need. HelpKit is shaped for teams that want fast setup, serious support workflows, and a clean business case.
Traditional helpdesk tools
Powerful, but often heavy for teams that mostly need faster responses and simpler workflows.
- Per-seat pricing grows fast
- WhatsApp can feel bolted on
- AI is often sold as an extra layer
AI chatbot add-ons
Useful for deflection, but many stop at suggesting help articles instead of resolving tickets cleanly.
- Often disconnected from the inbox
- Limited human handoff context
- Harder to measure real support ROI
Manual WhatsApp + email support
Fast to start, but hard to scale when every message depends on a human reading the thread.
- No shared visibility
- No structured SLAs
- Repeated answers burn team time
Security, privacy, and human control stay visible
Buyers should be able to see how AI behaves, where humans stay in control, and which safeguards exist before routing customer conversations through a new platform.
Why the trust model matters
- AI answers from your content instead of improvising without context.
- Humans stay in control of escalations, approvals, and edge cases.
- Role-based access keeps support operations scoped cleanly.
- Legal docs, DPA, privacy, and refund routes stay easy to find.
TLS in transit
Documented in the legal stack for customer data moving through the platform.
AES-256 at rest
Published on the DPA and privacy pages for storage controls.
Role-based access
Admins, agents, and viewers see the workflows they actually need.
GDPR / DPDPA ready
Security and compliance details are available in the legal docs.
Real product proof beats decorative social proof
Inspect the help experience, docs, roadmap, migration path, and pricing model directly. The point is to make product trust visible before the sales call.
Small teams should not need enterprise budgets to deliver fast support.
HelpKit is built for businesses that sell, support, and grow through WhatsApp, email, and chat — especially teams that have outgrown ad-hoc inboxes but do not want the cost and complexity of a legacy helpdesk.
The goal is simple: let AI handle the repetitive questions, keep humans in control of the hard conversations, and give growing teams a support system that looks and feels enterprise-grade from day one.
Inspect the help experience
Browse the live help center, docs, and widget builder to see how HelpKit explains setup, support flows, and customer-facing knowledge.
Review the rollout path
Use the roadmap, changelog, migration page, and pricing model to understand what is live, what is planned, and how teams can move without guesswork.
The trust questions people ask before they move support into a new system
Keep these answers direct, grounded, and product-specific.
Give every customer an instant first response
Start free, connect your knowledge base, and let HelpKit handle repetitive support while your team focuses on the conversations that actually need them.